Refund policy
Refund Policy
We want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.
Returns You have 7 days from the date of delivery to request a return. To be eligible, items must be unopened and unused in their original packaging. Proof of purchase is required.
Certain items are non-returnable, including:
- Products that have been opened, used, or mixed (e.g. adhesives, grout, waterproofing membranes)
- Custom-cut or special-order items
- Clearance or sale items
Over-Order Returns If you are returning products due to over-ordering, store credit will be issued in lieu of a refund. No cash or card refunds will be provided for over-order returns. Store credit has no expiry and can be applied to any future order.
How to Request a Return Contact us at [your email] before sending any items back. We will provide return instructions and a return authorisation number. Items sent back without prior authorisation will not be accepted.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly supplied.
Refunds Once your return is received and inspected, we will notify you of the outcome. If approved, a refund will be processed to your original payment method within 5–10 business days. Original shipping charges are non-refundable.
Faulty or Incorrect Items If you receive a faulty or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no cost to you.
Contact For all returns and refund enquiries, please contact us at admin@dynastytradeco.com.au